For more than 25 years, Enghouse Interactive has created and developed fast and flexible solutions that allow our customers to manage external and internal interactions efficiently and professionally, regardless of communication channel used.
Trio Agent makes it easy for agents to login, change skillset, handle cases from different services, immediately view caller data so the agent can respond to the customer quickly and professionally. On-screen notifications with sound help the agent to work even when the phone is locked.
It has never been easier to provide great customer service.